We appreciate your enquiries to the COVID-19 Helpline. We will get to your call as soon as we can, and appreciate your patience during this time. We also anticipate more updated information about JobKeeper payments from the Department of Social Services soon.
The health and safety of our people is our highest priority. Find all the latest information and tips around COVID-19.
Information current as of Monday 11 May, 2020
This page will be updated as required.
There are still no known cases of COVID-19 across any of our sites.
On Friday 8 May, the South Australian government released it’s ‘South Australia Roadmap’ for easing COVID-19 Restrictions’. You can find it here.
In line with this roadmap, Bedford is taking our taskforce efforts to the next phase, focusing on recovery rather than response. As such, our taskforce has now been renamed the COVID-19 Recovery Team which will continue to meet multiple times a week and focus on what a future Bedford looks like post COVID-19.
It’s important to note that Stage 1 of the state government’s roadmap now allows us to reach out to our regional sites on a more regular basis thanks to the easing of intrastate travel restrictions (as of today May 11).
The only other element of the State 1 roadmap we are required to adhere to is the continuation of 1.5 metre social distancing protocols. We are also maintaining our strict hygiene and sanitation practices at all sites for the foreseeable future.
Our Victorian residential clients are still facing tough restrictions and for the most part staying at home, due to the recent wave of new Coronavirus cases.
All our team members who are choosing to self-isolate have been mailed the first of a series of ‘Bedford at Home’ workbooks, created to provide learning and support while at home.
As always, our COVID-19 hotline is available for any support or questions you may have on 0429 135 448 or 0429 124 648 (Mon to Fri 8:30am – 5.00pm) or email: email@example.com.
JobKeeper and DSP Update
Bedford has heard that Centrelink is very busy processing the JobKeeper forms so they can adjust everyone’s Disability Support Payments (DSP); this is because the JobKeeper payment is considered income.
Centrelink wants to get this right, so it is taking extra time to work this through, and you may find that your DSP amount has not changed.
Everyone’s situation is different, but it is important to bear in mind that until Centrelink adjusts your DSP, a most likely result is that the overpayment of the DSP is continuing to grow.
Bedford is not sure when Centrelink will be in touch with you to explain what you need to do about any DSP overpayments.
It is important that you contact Centrelink if you have any questions or concerns about how the JobKeeper payment and how it impacts your DSP.
If you have any questions you can call Bedford’s Coronavirus Helpline on 0429 135 448 or 0429 124 648 (Monday to Friday 8.30am - 5pm) or you can email them on: firstname.lastname@example.org