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Telesales Agent

Make and receive fundraising calls as part of our small Lotteries team, working casual hours at our Torrensville site.

  • Competitive hourly rate and access to PBI salary packaging
  • Flexible hours - return-to-work parents and students on visas welcome
  • Work Monday to Thursday only - no weekends


About Bedford

Bedford changes the lives of people with disability by building capacity, independence, and wellbeing. We do this by providing a broad suite of NDIS support services including employment opportunities and social participation activities. We offer exceptional tailored services to meet individual goals, in the workplace and in the community. We build healthy relationships, foster skills to last a lifetime, and pride ourselves on providing hands-on support to plan all areas of our clients’ lives. Above all, we promote individual choice and control to empower people with disability to live fulfilled and happy lives.


About the Role

This permanent, full-time role is located at Bedford’s Kadina site, and provides integral encouragement to our supported employees. The focus of this role is to implement a person-centred approach, ensuring our supported employees are always at the centre of and involved in decision making relevant to them, helping them to achieve their workplace goals.

This is a casual role located at our Torrensville site. This role involves cold calling and requires a high-level of communication skills to achieve KPIs related to the generation of fundraising through predominantly outbound calls.

Other key responsibilities include:

  • communicating clearly and professionally with customers
  • using a set script to answer and direct inbound and outbound calls
  • promoting the Bedford brand and building relationships with customers
  • efficiently and confidentially completing credit card payments over the phone


If you are successful in your application for this role you will also need to provide the following documentation:

  • Evidence of vaccination with a TGA approved COVID-19 vaccine or acceptable exemption
  • A National Police Clearance (no older than six months)
  • Photo ID
  • Evidence of right to work in Australia


You will:

  • use a case-management approach to assist supported employees
  • listen to the thoughts, goals, concerns, and aspirations of our supported employees
  • assist in the navigation of day-to-day challenges, including incident management, behaviours of concern, and advocacy
  • support people with disability with a person-centred approach
  • complete accurate and detailed documentation


About You

You will have previous experience in a telesales, sales or promotion role and be confident and motivated to work in a competitive environment. You love to interact with people, not afraid to ask for money, and driven by success.

Your other skills and qualities will include:

  • excellent communication skills
  • being a team player
  • comfortable with computer and technology


What’s in it for you?

  • Make a true difference in the community, raising money to support people with disabilities
  • $28.46 p/h + access to up to $15,900 tax free p/a
  • Flexible shifts, and long weekend every week
  • Onsite cafe, no more travelling for coffee, snack, or lunch!


If you would like to enquire further about this opportunity, please contact Debby Chung, Recruitment Advisor on 08 8116 2148 for a confidential discussion.

To apply for this role, you will need to provide a cover letter outlining what you can bring into this role as well as a current and up-to-date resume.


Applications close 26th August 2022.


This position is within the disability sector and is subject to the relevant Emergency Management Directions. This currently requires proof of full COVID vaccination (two doses plus a booster) with a TGA-approved vaccine or evidence of an acceptable exemption from SA Health prior to being appointed to this role. Please visit legislation.sa.gov.au/legislation/CV19 for further information.


Bedford values diversity, equity and inclusion in the workplace and encourage applications from First Nations, people with disability and people of all gender identities.