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Business Support and Billing Team Leader

Provide leadership and mentoring to a small team of 2 undertaking operational NDIS billing and reporting tasks.

  • Full time, permanent, with fexible work arrangements available
  • Located at Panorama
  • Access to PBI salary packaging
  • Leadership and development opportunities


About Bedford

Bedford changes the lives of people with disability by building capacity, independence, and wellbeing. We do this by providing a broad suite of NDIS support services including employment opportunities and social participation activities. We offer exceptional tailored services to meet individual goals, in the workplace and in the community. We build healthy relationships, foster skills to last a lifetime, and pride ourselves on providing hands-on support to plan all areas of our clients’ lives. Above all, we promote individual choice and control to empower people with disability to live fulfilled and happy lives.


About the Role

Due to a change in billing systems, a full-time, permanent team leader role has been created within the NDIS Billings team. This role is located at our Panorama site and provides leadership, support, and training to the two Business Support Officers, while ensuring timely and accurate billing of all client services and supports.

Other key responsibilities include:

  • navigation of systems including CRM, Excel, and Business Central
  • providing a range of reports using different systems, including Excel
  • management of billing queries and complaints
  • identification of opportunities for continuous improvement
  • liaising with a range of internal and external stakeholders including operations managers, support coordinators, clients, plan managers, and families


About You

You will have previous experience in a role providing leadership or guidance to others and will be looking for an opportunity to grow and develop those skills. Strong billing systems and Excel knowledge are essential, as well as an ability to work in ambiguity, and problem solve.

Other skills and qualities include:

  • previous experience and knowledge in billing (NDIS experience desirable)
  • attention to detail
  • effective and efficient decision making and conflict management
  • intermediate to advanced skills and experience in MS products including Excel
  • strong administrative and organisational skills

For this role the following documents must be provided prior to a formal offer of employment with Bedford Phoenix Incorporated:

  • a National Police Clearance (no older than six months)
  • driver’s licence
  • NDIS worker screening clearance, or other NDIS approved clearance to work in the disability sector
  • evidence of right to work in Australia
  • evidence of FULL vaccination with a TGA-approved COVID-19 vaccine or an acceptable exemption*


What’s in it for you?

  • A small team with excellent dynamics who value collaboration
  • Opportunity to develop and learn
  • Onsite parking
  • Onsite cafe and barista
  • Seeing first-hand how Bedford changes the lives of people with disability

If you would like to enquire further about this opportunity, please contact Ellisha Tonkin, Recruitment Advisor on 08 8275 0204. All enquires will be treated in confidence.


Applications close 18th August 2022.


This position is within the disability sector and is subject to the relevant Emergency Management Directions. This currently requires proof of full COVID vaccination (two doses plus a booster) with a TGA-approved vaccine or evidence of an acceptable exemption from SA Health prior to being appointed to this role. Please visit legislation.sa.gov.au/legislation/CV19 for further information.


Bedford values diversity, equity and inclusion in the workplace and encourage applications from First Nations, people with disability and people of all gender identities.