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Appointment Setter / Administrator

Reporting into the Team Manager – Client Engagement, the primary function of this role is to schedule and confirm appointments with clients and/or their supporters as well as providing administration support to the client engagement team.

Key Responsibilities:

  • Support employees to achieve their NDIS goals and objectives
  • Schedule appointments with clients and/or their representatives to meet with Bedford staff to affect a new Service Agreement
  • Whenever possible, prior to the agreed appointment time, obtain a copy or extract of a client’s NDIS plan to assist in facilitation of the service agreement meeting
  • Confirm appointments, if required re-schedule appointments which need to be re-booked
  • Maintain timely and accurate document control, including Progress Notes and communication to client services and/or their representatives
  • Maintain accurate recording and distribution of all telephone messages
  • Provide reports to management as required


Essential Criteria:

  • Proven ability to build strong relationships while working in a dynamic environment with changing priorities.
  • Excellent communication and interpersonal skills; high level of emotional intelligence.
  • Computer literacy and knowledge in MS Office suite.
  • Strong attention to detail
  • Ability to work from different sites, as and when required
  • A current driver’s license (desirable).


If you would like to enquire further about this opportunity, please contact Phill Ashby – Team Manager, Client Engagement on 0468 571 702.

All enquires will be treated in confidence.

Applications closes on 12th May 2021.