Policies

Find essential information on Bedford’s client policies, outlining your rights, responsibilities, and the standards of our support services.

Bedford is committed to providing high quality services and meeting your needs and this is why we value your feedback, good and bad. To provide your feedback:

• Read the 'steps I take if I have a complaint' document
• Complete the online form
• Or download the form and email the completed Client Complaint Form to complaints@bedfordgroup.com.au or hand the completed form to a Support Staff Member at your nearest Bedford location.

We will be in touch very soon to discuss your complaint with you.

If you wish you can get help from a Support Person / advocate or a member of staff to help you fill in this form.

Bedford provides accommodation, training and employment opportunities for people with disability. We value support from the community and are committed to ensuring the privacy of the personal information that is entrusted to us.

We believe that respect for privacy forms part of the ongoing trust we wish to maintain with our stakeholders. Our privacy policy outlines how we manage personal information in accordance with National Privacy Principles that form part of the Privacy Amendment (Private Sector) Act 2000.

If you believe that Bedford has compromised your right to privacy, then you may complain directly to the Privacy Officer or our Chief Executive at the address below. Alternatively, you can raise the matter with the Federal Privacy Commissioner or any agency you may wish to have represent you.

Should you wish to access the information we hold about you, or if you would like to know more about our Privacy Policy, please contact the Privacy Officer at the address below.

Bedford
PO Box 18
Melrose Park SA 5039

Phone: (08) 8275 0211
Email: privacy@bedfordgroup.com.au

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